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If any of our products inside the backpack are faulty we must be notified within 14 days on receiving your equiMedpak. We will require the item to be returned to us and in doing so you must contact us via email so that we can send you a returns reference number. (Please note we can not except returns without at Returns reference no) Once products are returned we will send out a replacement FOC. Please note products must be returned to us by signed delivery in which we will refund you the postage. Any faulty product notified to us after the 14 day period  will not receive a refund for postage for the item being returned to us. 

Returns delivery address:


10, Drummond Ride


Herts, HP23 5DE